Privacy Policy - 3yada (عيادة)
Effective Date: February 10, 2026 Last Updated: February 10, 2026
Introduction
Welcome to 3yada ("the App", "we", "us", "our"). We respect your privacy and are committed to protecting your personal and health data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the 3yada application and our related services.
3yada is a medical platform specializing in physician-supervised weight loss programs in the Republic of Iraq, operating in compliance with Iraqi Ministry of Health regulations and guidelines.
By using the App, you agree to the practices described in this Policy. If you do not agree with any part of this Policy, please do not use the App.
1. Data We Collect
1.1 Personal Account Data
Full name
Mobile phone number
Email address (optional)
Date of birth
Gender
Delivery address
1.2 Health and Medical Data
Height, weight, and body measurements
Medical history and chronic conditions
Current medications and drug allergies
Pregnancy and breastfeeding status (for women)
Medical assessment results
Prescription records and treatment plans
Weight tracking and progress records
Medical notes from phone consultations
1.3 Usage Data
Login history and app activity
Device information and operating system
Notification and reminder logs
1.4 Communication Data
Phone consultation records with doctors (date and duration only; calls are not recorded)
Messages and inquiries sent through the App
2. How We Use Your Data
We use your data exclusively for the following purposes:
2.1 Providing Medical Services
Conducting medical assessments and determining appropriate treatment programs
Enabling doctors to provide phone consultations based on your health profile
Issuing prescriptions and monitoring treatment plans
Detecting and addressing side effects
2.2 Medication Delivery
Sharing your delivery address with our refrigerated delivery service to deliver your medications
Coordinating delivery schedules and confirming receipt
2.3 Improving Your Experience
Tracking your progress and displaying results visually
Sending reminders for doses and medical follow-ups
Improving the App and our services based on anonymized usage patterns
2.4 Legal and Regulatory Compliance
Complying with Iraqi Ministry of Health requirements
Maintaining medical records in accordance with applicable laws
3. Data Sharing with Third Parties
We never sell your personal or health data to any third party.
We may share your data only in the following limited circumstances:
3.1 Treating Physicians
Your assigned doctor accesses your health profile to provide phone-based medical consultation and monitor your treatment plan.
3.2 Licensed Partner Pharmacies
Pharmacies licensed by the Iraqi Ministry of Health receive prescription information only (not your complete health profile) to dispense your medications.
3.3 Refrigerated Delivery Service
Delivery drivers receive only your name, delivery address, and phone number to deliver medications. They do not have access to any medical data.
3.4 Government Authorities
We may share specific data if required by Iraqi law, court order, or official request from the Ministry of Health.
3.5 Technical Service Providers
We use technical service providers (cloud hosting, notifications) that process data on our behalf under strict data protection agreements.
4. Data Storage and Security
4.1 Storage
Your data is stored on secure, encrypted cloud servers
Some data is stored locally on your device to enable offline functionality
Locally stored data is protected by device-level encryption
4.2 Security Measures
Data encryption in transit (TLS/SSL) and at rest (AES-256)
Multi-factor authentication for administrative system access
Separation of health data from personal account data
Regular security audits and continuous updates
Health data access restricted to treating physicians only
4.3 Retention Period
We retain your health data for the duration of your program enrollment and for five (5) years after its conclusion, in accordance with medical record-keeping requirements
Personal account data is deleted within ninety (90) days of an account deletion request
We may retain anonymized data for service improvement purposes
5. Your Rights
You have the following rights regarding your data:
5.1 Right of Access
You have the right to request a copy of all personal and health data we hold about you.
5.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete data.
5.3 Right to Deletion
You have the right to request deletion of your account and personal data, noting that certain medical data may be retained as required by law.
5.4 Right to Object
You have the right to object to the processing of your data for certain purposes.
5.5 Right to Withdraw Consent
You have the right to withdraw your consent to data processing at any time, noting that this may affect our ability to provide medical services.
To exercise any of these rights, please contact us at: 3yada.app@gmail.com
6. Offline App Usage
The App provides offline functionality. When using this feature:
Your data is temporarily stored on your device in encrypted form
Data is automatically synchronized with our servers when connectivity is restored
No data is transmitted to third parties while offline
7. Notifications and Reminders
We send notifications including:
Dose schedule reminders
Medical follow-up reminders
Important alerts related to your treatment program
You can manage notification settings from the App settings or your device settings. We do not use notifications for advertising or third-party marketing purposes.
8. Children's Data Protection
3yada is intended for adults (18 years and older). We do not knowingly collect data from individuals under 18 years of age. If we become aware that data has been collected from a minor, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes via:
An in-app notification
A text message or email
Your continued use of the App after changes are published constitutes your acceptance of the updated Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
Email: 3yada.app@gmail.com
Location: Republic of Iraq
This Policy is written in Arabic and English. In the event of any conflict between the two versions, the Arabic version shall prevail.